Acknowledging Scheduled Appointments
Punctuality is of the utmost importance for any service, especially repair service. The HVAC servicing industry is littered with companies that lack the organizational ability to maintain scheduled appointments. Advanced Air and Heat strives to be on-time with all of our scheduled appointments. We value our customer’s time and restore their home comfort needs quickly.
Emergency Situations Resulting in Unscrupulous Business Practice
When your air conditioner quits working during the extreme Florida summer heat, your only thought is to remedy the problem ASAP. Some A/C service and repair companies may attempt to profit from this dire need by convincing their customers they need unnecessary and costly parts and repairs. This business practice is not only unethical, it puts a black mark on the industry as a whole. Advanced Air and Heat doesn’t equate extreme need to extreme costs. We will never suggest an unnecessary repair and our prices remain the same 7 days-a-week. Our service vans are equipped with the parts required to solve the most common problems. In the event that we need to order a part, our service techs will take all measures to temporarily restore your home comfort needs until your part arrives. Your family’s comfort is always our main focus.
Failure to Finish Work On Time
Over promising and under delivering has plagued the air conditioning service and repair industry for years. Some companies will tell customers whatever they want to hear and quote unachievable timelines just to seal the deal. As a customer, you deserve honesty. Advanced Air and Heat offers our customers a full staff that is committed to meet and exceed your expectations with obtainable deadlines.
Maintain Cleanliness After Work Completion
Customers can and should get irritated if their air conditioning service tech leaves a dirty trail after restoring their A/C unit. Advanced Air and Heat requires our service techs wear work boot covers and leave the work area in the same condition they found it. Our customers never have to clean up after our work. Customer satisfaction is the only thing we leave behind.
All air conditioning service and repair companies should work with the primary goal of absolute customer satisfaction, unfortunately, most do not. Advanced Air and Heat ensures it through exceptional professionalism and a customer-needs-first policy.